Frequently Asked Questions

Do you offer free shipping?

Yes. RetroCPU offers free worldwide shipping on all orders.

 

Do you ship worldwide?

Yes. We ship RetroCPU products to customers worldwide.

Our main markets include the United States, Australia, European Union, Canada and New Zealand, but we also ship to many other countries and regions.

If you are unsure whether we can deliver to your location, contact us at support@retrocpu.com before ordering.

 

Which shipping carriers do you use?

The carrier used depends on the product, destination and available shipping route. Orders may be shipped with UPS, DHL, Yanwen, YunExpress or another suitable local or international carrier.

The final carrier may vary depending on your country and the warehouse or shipping route used for your order.

 

How long does order processing take?

Orders are normally processed within 1–2 days.

Orders placed on weekends or public holidays may begin processing on the next available business day.

 

How long does delivery take?

Our estimated worldwide transit time is 5–12 days after dispatch.

This delivery estimate applies to our major markets, including the USA, Australia, European Union, Canada and New Zealand, as well as most other destinations we serve.

Please remember that delivery times are estimates and are not guaranteed.

 

Can delivery take longer than 5–12 days?

Yes. Although most orders are expected to arrive within 5–12 days in transit, occasional delays can happen.

Delays may be caused by customs clearance, carrier backlogs, public holidays, severe weather, local delivery conditions, incorrect address information or other circumstances outside RetroCPU's control.

If your shipment appears to be delayed, contact support@retrocpu.com and our team will assist you.

 

When will I receive my tracking number?

For orders placed during the week, tracking information is normally provided within 1 day.

Orders placed late in the week or during the weekend may experience a short delay before tracking becomes available.

Please also note that after a tracking number is issued, it can take additional time for the carrier's first tracking scan to appear.

 

Where will my tracking information be sent?

Tracking details will be sent to the email address used when placing your order.

You can also check your shipment through the Track Your Order page on the RetroCPU website.

If you have not received your tracking information or have any concerns, contact support@retrocpu.com.

 

What is your order cut off time?

Our daily order cut off time is 6:00 PM Australian Eastern Standard Time (Sydney).

Orders received after the daily cut off, on weekends or on public holidays may begin processing on the following business day.

 

Can I change my delivery address after placing an order?

If you entered the wrong delivery address, contact us as quickly as possible at support@retrocpu.com or +61 1300 511 281.

We recommend contacting us within 24 hours of placing your order.

Once an order has been dispatched, we may no longer be able to change the delivery address.

 

Can I cancel my order?

You may request to cancel your order before it has been dispatched.

Please contact us as soon as possible if you wish to cancel.

If your order has already been dispatched, it cannot normally be cancelled in transit and will instead be handled according to our Returns & Refunds Policy.

 

What should I do if my parcel arrives damaged?

Please inspect your parcel and product as soon as it arrives.

If the shipping carton is visibly damaged, take photos before opening it whenever possible. If the product itself is damaged, contact support@retrocpu.com immediately and provide photos or videos showing the problem.

Our team will review the issue and help arrange the appropriate solution.

 

How long do I have to request a return?

RetroCPU offers a 30 day return policy.

You have 30 days from the date you receive your order to request an eligible return.

 

What condition must an item be in to qualify for a return?

For a standard return, the product must generally be in the same condition in which it was received, unused, with its original accessories and packaging.

You will also need to provide your receipt or proof of purchase.

Different conditions may apply when an item arrives damaged, defective or incorrect.

 

How do I start a return?

Contact us at support@retrocpu.com or +61 1300 511 281 before sending anything back.

If your return is approved, our team will provide the relevant return instructions and advise you where the product should be sent.

Do not return an item without contacting us first, as unauthorised returns may not be accepted.

 

What if I receive a damaged, defective or incorrect product?

Contact RetroCPU immediately after discovering the issue.

Please provide your order details along with clear photos or videos showing the problem where applicable.

We will review the issue and work with you to arrange the appropriate resolution.

 

Do you offer exchanges?

Yes. Exchanges may be available when a product is damaged, defective or incorrect.

Contact support@retrocpu.com or +61 1300 511 281 and our team will review your request.

 

Do you charge a restocking fee?

No. RetroCPU does not charge a restocking fee on approved returns.

 

When will I receive my refund?

Once your returned product has been received and inspected, we will notify you of the outcome.

If your refund is approved, it will normally be issued to your original payment method within 10 business days.

Your bank, card provider or payment service may require additional time before the funds appear in your account.

 

What should I do if I have not received my refund?

If more than 15 business days have passed since your refund was approved and you still have not received it, contact support@retrocpu.com.

 

How can I contact RetroCPU?

For questions about products, orders, shipping, tracking, returns or any other concerns, contact us using:

Email: support@retrocpu.com
Phone: +61 1300 511 281

Our team will be happy to assist with any questions or concerns relating to your RetroCPU order.