Shipping Policy

At RetroCpu, we offer free worldwide shipping and aim to dispatch every order as quickly as possible. This policy explains how orders are processed, shipped, tracked, and delivered.

 

Free Worldwide Shipping

RetroCpu provides free shipping on all orders worldwide. There is no additional standard shipping charge at checkout.

Delivery to certain remote locations may require additional time. Should there be any difficulty delivering to your address, our team will contact you before the order is shipped.

 

Order Processing and Dispatch

We process and ship orders every day except Sunday.

Orders placed before 6:00 PM (GMT+8) are normally prepared for dispatch on the same day. Orders placed after the cut-off time may be processed on the following shipping day.

Orders placed on Sunday will begin processing on Monday.

Most orders are verified, packed, and prepared quickly. Processing may occasionally take longer when there is an issue with the delivery information, payment verification, product availability, or the selected product variation.

Should anything prevent us from processing your order normally, we will contact you using the email address or telephone number provided at checkout.

 

Tracking Information

Tracking details are normally provided within 0 to 24 hours after purchase, unless there is an issue with the order.

Once the tracking number has been created, it will be sent to the email address used during checkout. You can also use the Track Your Order page on the RetroCpu website.

Please allow up to 24 to 72 hours for the carrier’s tracking system to display its first update. A tracking number may be provided before the parcel receives its first physical scan.

 

Delivery Time

Most orders are delivered within approximately 5 to 9 business days after dispatch.

Delivery times are estimates and may vary depending on the destination, local carrier operations, customs procedures, public holidays, weather conditions, or other circumstances outside our direct control.

 

Shipping Carriers

Depending on the delivery destination, product, and dispatch warehouse, orders may be shipped using:

UPS
DHL
Yanwen
YunExpress
Other trusted international or local delivery partners

The most suitable carrier will be selected for each order.

 

Multiple Shipments

Orders containing more than one product may sometimes be shipped in separate parcels. This may happen when products are available at different warehouses or require separate packaging.

When an order is divided into multiple shipments, you may receive more than one tracking number.

 

Address Changes

Please check your shipping address carefully before completing your purchase.

Address correction requests should be submitted within 24 hours of placing the order. We will make every reasonable effort to update the address, but changes cannot be guaranteed once the parcel has been packed or dispatched.

The delivery address cannot be changed after the parcel is already in transit.

 

Order Cancellations

You may request to cancel an order before it has been dispatched.

Once an order has entered transit, it can no longer be cancelled. Please refer to our Refund Policy for information about returning an order after delivery.

Contact our support team as quickly as possible when requesting a cancellation.

 

Possible Shipping Delays

While we work hard to dispatch and deliver orders on time, delays may occasionally happen because of:

Public holidays and busy seasonal periods

Customs clearance or inspections

Local carrier delays

Severe weather or transport disruptions

Incorrect or incomplete delivery information

Temporary product availability issues

Payment or order verification requirements

When we become aware of a delay or issue affecting your order, we will contact you and provide an update.

 

Damaged Parcels

Please inspect the parcel when it arrives.

When the package appears seriously damaged at the time of delivery, you may refuse the delivery where possible and contact RetroCpu immediately.

When the parcel has already been delivered, take clear photographs of the shipping box, shipping label, internal packaging, and affected product before using it.

Send the photographs to our support team together with your order number and a clear description of the damage.

 

Missing Parcels

When tracking shows that a parcel has been delivered but you cannot find it, please check around the delivery location and ask household members, neighbours, reception staff, or building management.

You should also contact the local delivery carrier using the tracking number provided.

When the parcel still cannot be located, contact RetroCpu so we can review the tracking information and assist with the next steps.

 

Customs and Import Requirements

International orders may be subject to customs procedures depending on the destination country. Customers are responsible for providing accurate delivery and contact information to help prevent customs or delivery delays.

When customs or the delivery carrier requests additional information from the recipient, it should be provided promptly.

 

Shipping Support

For assistance with shipping, tracking, delivery updates, address changes, damaged parcels, or missing orders, please contact RetroCpu through the enquiry form on our Contact Us page.

You can also reach us directly:

Email: support@retrocpu.com
Phone: +61 1300 511 281

Please include your full name, order number, and the email address used during checkout so we can locate your order quickly.