RetroCPU offers a 30 day return policy, which means you have 30 days from the date you receive your order to request a return.To be eligible for a standard return, the product must be in the same condition in which it was received, unused, and returned with its original packaging, accessories and any included items. You will also need to provide your receipt or proof of purchase.Products that arrive damaged, defective or incorrect are handled separately as outlined below.
To start a return, please contact RetroCPU before sending your product back:
Email: support@retrocpu.com
Phone: +61 1300 511 281
Please include your order number and reason for the return so our team can assist you as quickly as possible.If your return is approved, we will provide the appropriate return instructions and return shipping details.Please do not send a product back without contacting us first. Unauthorised returns may not be accepted.
Please inspect your order as soon as it is delivered.If your product arrives damaged, defective, has an issue, or you receive the wrong item, contact us immediately at support@retrocpu.com.Please provide your order number and, where applicable, clear photos or videos showing the issue. This allows our team to assess the problem and determine the appropriate solution.Depending on the circumstances, we may arrange a replacement, exchange, replacement part or refund.
We offer exchanges for products that are damaged, defective or incorrectly supplied.To request an exchange, contact:
Email: support@retrocpu.com
Phone: +61 1300 511 281
Once the exchange has been approved, we will provide instructions for the next steps.Delivery time for a replacement product may vary depending on your location and product availability.
RetroCPU does not charge a restocking fee on approved returns.
Once your returned product has been received and inspected, we will notify you whether your refund has been approved.If approved, the refund will be issued automatically to your original payment method within 10 business days.Please remember that your bank, credit card provider or payment service may require additional time to process and display the refund in your account.If more than 15 business days have passed since your refund was approved and you have still not received it, please contact us at support@retrocpu.com.
